Jr. Bilingual (French/English) Customer Service Representative to support Admin Operations team for a large insurance client - 5033

Jr. Bilingual (French/English) Customer Service Representative to support Admin Operations team for a large insurance client - 5033

Duration: 6 months (possibility of extension or conversion)

Location: Remote (Toronto, Waterloo or Montreal)

Due to increased demand for our platform, our team is seeking a highly motivated and experienced Sales Administrator to join our Admin Operations team. The Admin Operations team is responsible for providing service and support to our more than 150,000 health-care providers on our platform. Key priorities include; processing provider profile registrations, inbound calls/email inquiries, accurate profile management and ensuring our CRM and processes are best in class to support our scaling business.

Must Have Skills:

• 3+ years experience in a business development, sales support or back office support
• Bilingualism (French, English)
• Experience with Salesforce CRM.
• Experience with Microsoft Word, PowerPoint, Excel and Visio.

Nice To Have Skills:

• Insurance/Financial experience
• Post-secondary education

Job Responsibilities:

• Act as first point of contact for incoming calls, emails & web requests for information & inquiries from clients
• Provide administrative support for teams and providers
• At all times, ensure data integrity & accuracy of customer profiles
• Support clients with their profiles; Editing, validating and publishing profiles
• Prioritize and problem solve key internal dashboards to ensure our paid subscribers are appearing correctly
• Collaborate with internal business units to support the mandate of the sales operations team
• Deliver on priorities as assigned to execute on billing delivery excellence
• Document all activities for accurate reporting in our CRM - Salesforce.com