Int. Application Support Specialist to provide L1/L2 support for Oracle ERP/HCM applications.
S.i. Systems
Toronto, ON-
Number of positions available : 1
- Salary To be discussed
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Permanent job
- Published on May 15th, 2024
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Starting date : 1 position to fill as soon as possible
Description
PERMANENT - Int. Application Support Specialist to provide L1/L2 support for Oracle ERP/HCM applications
Location: Toronto (Hybrid 3 days per week on-site)
Hours per day: 8-4 PM ET
Responsibilities:
- Reporting to the IT Manager, will be responsible for maintaining the IT infrastructure, including resolving Oracle/HCM issues, and managing L2 issues as they arise.
- Provide day-to-day L1 support to operations and maintenance teams for the Oracle ERP/HCM application (Desktop & Mobile) and integrations to the EAM system
- Responsible for responding to and resolving issues O&M teams are experiencing when using the Oracle ERP/HCM application
- Become proficient in our Oracle applications, including but not limited to creating/modifying reports, understanding end-to-end business processes, resolving data inconsistencies, troubleshooting, data loading procedures and templates etc.
- Become proficient in our Oracle - EAM integrations, including but not limited to mastering the integrated solution set, understanding solution architecture, troubleshooting the integration links, reprocessing transactions via the middleware, etc.
- Coordinate & follow up for issues requiring L2 support from AMS vendor of record
- Keep detailed records of the issues, root cause analysis and resolution
- Become proficient in our IT service management processes
- Document new feature requests from the O&M team and create detailed user requirements for consideration by the steering committee
- Participate and resolve any integration issues with other enterprise applications
- Become the technical go-to person for all issues related to our Oracle applications and related integration with EAM system
- Provide testing support on new feature rollout from time to time
- Assist new users with the adoption of the Oracle system using a consultative problem-solving approach
Must have skills:
- 2+ years working as a support or development analyst with Oracle ERP systems (ERP/HCM/SCM) - techno/functional knowledge
- Ability to triage and diagnose faults and problems effectively and quickly and employ a structured methodological approach to fault-finding
- High competencies in deciphering logs, researching error messages, collating supporting data for escalations upwards, researching knowledge base articles and previous ticket records, presenting diagnostic actions in the form of Investigation-Action-Result reports
Nice to have:
- Experience working in a unionized environment
- Familiarity with other industries such as Aerospace
- Experience working in the rail industry with a comprehensive knowledge of rail equipment
Requirements
undetermined
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undetermined
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