Service Technician - Optical Instruments

Requisition ID: 846246
Store #: EC0199 Axis Medical-AXIVAN
Position:Full-Time
Total Rewards: Benefits/Incentive Information

Axis Medical’s expertise is about the optometry and finishing instruments. We develop solutions to help eye care professionals in fitting and mounting lenses, equipping their shops with ophthalmic instruments, diagnostic equipment, measuring devices, tools & consumables.

Axis Medical Canada Inc. is a partner company of EssilorLuxottica, an ophthalmic equipment distributor with locations all across Canada.

GENERAL FUNCTION

The Service Technician - Optical Instruments will be an expert in this field. Their primary objective is to provide technical support to customers through direct service. This role will support customers in all the steps of using the purchased solutions and are responsible for ensuring their satisfaction in this assistance regarding one or two categories of equipment (Finishing, Optometry-Classical, Optometry-Technology, Measuring, Networking). The Service Technician will assist during installation, usage and for maintenance, updating, troubleshooting and repair.

MAJOR DUTIES AND RESPONSIBILITIES

• Repair, calibrate and install equipment at the client’s business site (occasionally from the office)
• Provide telephone technical support to clients, technicians and sales representatives in order to identify problems and provide adequate solutions
• Train clients on how to use the equipment
• Rebuild used equipment for resale
• Identify and manage the level of spare parts required to repair the equipment
• Verify and label standard exchange spare parts to be returned to the head office
• Manage and plan workshop and field service calls according to priorities with the cooperation of the sales representative
• Register all cases as work order cases and report travel schedule
• Update the database after each service call and produce a weekly report of repairs and trips made
• Prepare equipment for demonstrations at clients’ business sites and optical shows
• Visit existing clients for periodic follow-ups
• Participate to optical trade shows occasionally

BASIC QUALIFICATIONS

• College degree in electromechanical or electronics (optical knowledge is an asset)
• Minimum of 2 years of experience in technical services
• Network and IT knowledge
• Good communication skills, both oral and written
• Valid driving license in the province of employment/location
• Able to lift up to 35 kg (75 pounds)
• Flexibility for working hours on the road
• Frequent travelling required with some overnight stays

PREFERRED QUALIFICATIONS

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.