Description
Working here is about more than helping customers choose the right product. It's about making a difference in their lives. We call it ''unleashing your inner orange'' and it's the ability to tap into our inner potential to help customers create a space worth calling home. It takes true passion for helping people to work at the Home Depot. It goes beyond selling a flower or selecting the right nail. It's about making a difference in our customers' lives and in their homes. If you love helping others and thrive in a diverse, collaborative, team environment, then you too can unleash your inner orange and build a rewarding career at The Home Depot Canada.
Title: Sales Specialist
Job Description / Position Purpose:
Sales Specialists provide the highest level of customer service support to customers where substantial product knowledge and advanced selling skills are critical to success. Sales Specialists assist customers, assess customer needs and guide customer decisions. Associates in this position know how to greet, qualify, recommend and close a sale with every customer in their department, and know how to handle basics in adjacent departments. Sales Specialists maintain the in-stock condition of assigned areas, and ensure that it is clean and safe. Sales Specialists work in cooperation with their Department Supervisor and other associates in their department as well as other sales departments. Specific store departments may include Décor, Flooring, Kitchen & Bath, Millwork, Appliances and Pro Account Sales.
Major Tasks & Responsibilities:
• Provide fast, friendly service
• Actively seek out customers
• Ask open ended questions about customer's projects in order to determine their needs and level of expertise
• When necessary, handle several customers at once
• Is knowledgeable about products and services offered by The Home Depot
• Explain the steps needed to complete projects and the products needed
• Describe features and benefits of merchandise
• Assist customers with special orders and installed sales
• Acquire beginner product knowledge in adjacent departments
• Be proactive in identifying customers who need help or have a problem
• Proactively inform customers of situations that could impact their project
Preferred Qualifications:
• Ability to work a flexible schedule including evenings and weekends
• Detail oriented
• Proficiency with computers
• Excellent communication and customer service skills
• Excellent decision making ability and problem solving skills
• Previous experience closing a sale and meeting/exceeding sales targets
• 1-2+ years of experience working in a sales driven environment.
• Trade experience is an asset
